RYSE WELLNESS

Privacy & Legal Policy Package

rysewellness.com

Effective Date: May 1, 2026  |  Last Updated: May 1, 2026

PRIVACY POLICY

rysewellness.com is owned and operated by Ryse Wellness, located at 5262 San Jacinto Circle West, Fallbrook, CA 92028. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through your use of our website.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We collect personal information that you voluntarily submit through our website, including:

• Name, phone number, email address, and date of birth
• Insurance information submitted through our inquiry or verification forms
• Messages and communications submitted through contact forms

 

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking data

 

2. Cookies and Tracking Technologies

We use cookies and similar technologies on our website for the following purposes:

• Essential cookies: Required for basic website functionality and security.
• Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and does not identify individual users.
• Advertising measurement pixels: We use non-personalized advertising measurement pixels from platforms including Google Ads, Meta, TikTok, Microsoft Advertising, Reddit, Snapchat, and Pinterest. These pixels measure ad performance and do not transmit personally identifiable health information to advertising platforms. We do not use personalized remarketing or customer match advertising.

 

You may manage or disable cookies through your browser settings or through platform-level opt-out tools, including:

• Google: https://adssettings.google.com
• Meta: https://www.facebook.com/adpreferences
• Opt Out of Interest-Based Advertising: https://www.aboutads.info

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide information about our services
• To facilitate the admissions process and verify insurance benefits
• To communicate with you via phone, email, or SMS, where you have provided consent
• To operate, maintain, and improve our website
• To measure and analyze the effectiveness of our advertising campaigns
• To comply with applicable legal obligations

 

4. Communications Consent

Before contacting any individual by phone, email, or SMS, Ryse Wellness obtains explicit written consent through website inquiry forms. Our standard consent language states:

“I consent to communication via phone, email, and SMS (up to 2–4 messages/month). Message and data rates may apply. Reply STOP to opt out. Privacy Policy.”

We do not initiate marketing communications to individuals who have not provided prior consent. You may opt out of SMS communications at any time by replying STOP. You may opt out of email communications by using the unsubscribe link included in each message.

5. How We Share Your Information

Ryse Wellness does not sell or share your personal health information with third parties for marketing, advertising, or commercial purposes.

We may share information only in the following circumstances:

• Service providers: We engage trusted vendors who assist with website hosting, analytics, and communications. These vendors are contractually required to protect your information and may not use it for their own purposes.
• Treatment, payment, and healthcare operations: Where applicable, information may be shared consistent with HIPAA and as described in our Notice of Privacy Practices below.
• Legal compliance: We may disclose information when required by law, court order, or to protect the rights, safety, or property of Ryse Wellness or others.

 

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Website inquiry data not resulting in admission is retained for a period consistent with our operational needs and applicable legal requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system is guaranteed to be 100% secure. If you believe your information has been compromised, please contact us at ramin@rysewellness.com.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request a summary of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete personal information we hold about you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You may direct us to stop the sale or sharing of your personal information with third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

 

To exercise any of the above rights, please contact us at:

• Email: ramin@rysewellness.com
• Phone: (760) 266-5430

 

Do Not Sell or Share My Personal Information

California residents may submit a Do Not Sell or Share request by clicking this link: Do Not Sell or Share My Personal Information.

9. Children’s Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us at ramin@rysewellness.com and we will promptly remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact:

• Ryse Wellness — Privacy Contact
• 5262 San Jacinto Circle West, Fallbrook, CA 92028
• Email: ramin@rysewellness.com
• Phone: (760) 266-5430

 

HIPAA NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (“Notice”) describes the privacy practices of Ryse Wellness (“we,” “us,” or “our”) with respect to Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations.

This Notice applies to all PHI created, received, or maintained by Ryse Wellness in connection with the provision of residential mental health treatment services.

1. Our Legal Duties

We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with this Notice of our privacy practices
• Notify you in the event of a breach of your unsecured PHI
• Follow the terms of the Notice currently in effect

 

2. Permitted Uses and Disclosures

Treatment

We may use and disclose your PHI to provide, coordinate, and manage your mental health treatment and related services. This includes sharing information with physicians, therapists, psychiatrists, and other members of your care team.

Payment

We may use and disclose your PHI to obtain payment for services provided to you, including billing your insurance carrier, verifying eligibility, and processing claims.

Healthcare Operations

We may use and disclose your PHI for internal business purposes, including quality assessment, staff training, compliance activities, and administrative functions necessary to operate our facility.

Other Permitted Uses and Disclosures

In addition to treatment, payment, and healthcare operations, we may use or disclose your PHI without your authorization in the following circumstances:

• As required by federal or state law
• To report to public health authorities as required by law
• To report suspected abuse, neglect, or domestic violence to authorized agencies
• In response to a lawful court order, subpoena, or administrative request
• To avert a serious and imminent threat to health or safety
• For certain research activities that meet HIPAA Privacy Rule requirements
• To authorized government agencies for oversight activities
• To coroners, medical examiners, or funeral directors as permitted by law
• For certain workers’ compensation proceedings

 

3. Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, including:

• Marketing purposes
• Sale of PHI
• Most uses and disclosures of psychotherapy notes

 

You may revoke a written authorization at any time by submitting a written request to our Privacy Contact. Revocation does not affect any disclosures already made in reliance on your authorization.

4. Your Rights Regarding Your Health Information

Right to Access

You have the right to inspect and obtain a copy of your PHI maintained in our designated record set. Requests should be submitted in writing to our Privacy Contact. We may charge a reasonable cost-based fee for copies.

Right to Amendment

You have the right to request that we amend PHI that you believe is inaccurate or incomplete. We may deny your request under certain circumstances, and we will provide a written explanation if we do.

Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures of your PHI made during the six years prior to your request. This right does not apply to disclosures made for treatment, payment, or healthcare operations.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your PHI. We are not required to agree to all requested restrictions. However, if you pay for a service out of pocket in full, we must honor your request to restrict disclosure of that service to your health plan.

Right to Confidential Communications

You have the right to request that we communicate with you about your PHI in a specific way or at a specific location. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice at any time, even if you have previously agreed to receive it electronically. Please contact our Privacy Contact to request a copy.

5. Mental Health Record Protections

California law provides additional protections for mental health records. Certain psychotherapy notes and mental health treatment records may require a separate, specific authorization before disclosure, beyond what is required under HIPAA. Ryse Wellness complies with applicable California mental health privacy statutes, including the Lanterman-Petris-Short Act (LPS Act) and related provisions.

6. Breach Notification

In the event of a breach of your unsecured PHI, Ryse Wellness will notify you as required under the HIPAA Breach Notification Rule (45 CFR Part 164, Subpart D). Notification will be provided without unreasonable delay and in no case later than 60 days following discovery of the breach.

7. Privacy Contact and Complaints

To exercise any of your rights, request a copy of this Notice, or file a complaint regarding our privacy practices, please contact:

• Ryse Wellness — Privacy Contact
• 5262 San Jacinto Circle West, Fallbrook, CA 92028
• Email: ramin@rysewellness.com
• Phone: (760) 266-5430

 

You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Website: https://www.hhs.gov/hipaa/filing-a-complaint
• Phone: 1-800-368-1019

 

We will not retaliate against you for filing a complaint.

8. Effective Date and Revisions

This Notice is effective as of May 1, 2026. We reserve the right to revise this Notice at any time. Revised notices will be posted on our website and made available at our facility. The revised Notice will apply to all PHI we maintain, including records created prior to the revision.

 

TERMS OF USE

These Terms of Use govern your access to and use of the rysewellness.com website (“Site”), owned and operated by Ryse Wellness. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Acceptance of Terms

These Terms of Use constitute a binding agreement between you and Ryse Wellness. We reserve the right to modify these Terms at any time. Continued use of the Site following any modification constitutes your acceptance of the updated Terms.

2. Use of the Site

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site. Prohibited uses include:

• Transmitting harmful, offensive, or unlawful content
• Attempting to gain unauthorized access to any portion of the Site or its related systems
• Using automated tools to scrape, crawl, or extract data from the Site
• Impersonating any person or entity or misrepresenting your affiliation

 

3. No Medical Advice

The content on this Site is provided for general informational purposes only. Nothing on this Site constitutes medical advice, diagnosis, or treatment. You should not rely on information provided on this Site as a substitute for professional medical evaluation or care. Always consult a qualified healthcare provider with questions about your health or treatment options.

If you are experiencing a mental health emergency, please call 911 or contact the 988 Suicide and Crisis Lifeline by calling or texting 988.

4. No Treatment Relationship

Accessing or using this Site does not create a treatment relationship, provider-patient relationship, or any other clinical or professional relationship between you and Ryse Wellness or any of its clinicians or staff. A treatment relationship is established only through formal admission and execution of an appropriate clinical intake agreement.

5. Intellectual Property

All content on this Site — including text, images, logos, graphics, and page layouts — is the property of Ryse Wellness or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without prior written permission.

6. Third-Party Links

This Site may contain links to third-party websites. These links are provided for convenience only. Ryse Wellness does not endorse, control, or assume responsibility for the content or practices of any linked websites. Your use of third-party sites is at your own risk and subject to their terms and policies.

7. Disclaimer of Warranties

THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RYSE WELLNESS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RYSE WELLNESS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).

9. Indemnification

You agree to indemnify and hold harmless Ryse Wellness and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

12. Contact

Questions regarding these Terms of Use may be directed to:

• Ryse Wellness
• 5262 San Jacinto Circle West, Fallbrook, CA 92028
• Email: ramin@rysewellness.com
• Phone: (760) 266-5430

 

rysewellness.com is owned and operated by Ryse Wellness.

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